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Agency Index3 cases

Community Building

Builds the thing that lets other people act.

What the archive shows

Each case built capacity for others rather than only for themselves — collection points that double as bank counters, a gallery run as a school, an organisation reaching every region. The work is infrastructural, and in two of the three it took years before anything was visible.

Evidenced in decision, move · 4 people

The evidence

3 assertions

Each block below is one moment in one case. The trait is not claimed anywhere except here, against the specific link that carries it.

the case is the evidence, not the label

Trait

Community Building

CaseHow Uzum built what didn’t exist.

E-commerce & Fintech

The Move

Documented

A fulfilment centre, an owned delivery fleet, 24-hour nationwide delivery, and 170+ order collection points that double as bank onboarding desks.

Djasur DjumaevNikolay SeleznevPodcast INSEAD Emerging Markets Podcast

The Decision

Documented

Build a single gallery-studio where visitors buy work while taking part in educational programmes, rather than run a shop and a craft programme separately.

Lola SayfiArticle Smithsonian Center

The Move

Documented

Founded the IT Community of Uzbekistan and launched the IT Community Roadshow, a nationwide series of free public events, from October 2024.

Shavkat KarimovArticle Kursiv Uzbekistan

Across the archive

E-commerce & Fintech
9 min

How Uzum built what didn’t exist.

The story of building e-commerce, logistics and payment infrastructure from scratch in Uzbekistan.

Three different couriers would arrive for a single order.

Community BuildingBias to Action

Djasur DjumaevINSEAD Emerging Markets Podcast

Crafts & Fashion
6 min

A shop where buying and learning are the same visit.

Twenty years of putting 200 artisans in front of the people who buy from them.

Seventeen years as the capital’s fashion hub, run as a school.

Craft & SkillPersistence

Lola SayfiSmithsonian Center